Shipping policy
Shipping Policy
Shipping Locations
We currently ship Australia-wide only. At this time, we do not offer international shipping.
Order Processing
All physical orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order has been processed and dispatched, you will receive a confirmation email with tracking details.
Please note: During product launches, sales, or high-volume periods, processing times may be slightly extended.
Shipping Rates
Shipping costs are calculated at checkout based on your location and order size.
Any promotions offering free shipping will be clearly stated on the website at the time of purchase.
Estimated Delivery Times
Delivery times vary depending on your location and carrier:
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Metro areas: 2–7 business days
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Regional & remote areas: 4–10 business days
These timeframes are estimates only and may be affected by carrier delays or peak periods.
Tracking
All orders come with tracking. Once your order is dispatched, tracking information will be sent via email.
If tracking has not updated after several days, please allow extra time before contacting us, as carrier updates can be delayed.
Digital Products
Digital products (eBooks, guides, downloads, etc.) are delivered instantly or via email after purchase.
If you do not receive your digital product, please check your spam folder before reaching out.
Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for orders sent to an incorrect address provided by the customer. If an order is returned to us, additional shipping fees may apply to resend it.
Lost or Delayed Packages
Once an order has been handed over to the shipping carrier, delivery delays are outside of our control.
If your package is significantly delayed or marked as lost, contact us and we’ll assist where possible.
Contact
If you have any questions about shipping, please contact us at:
battocommand@gmail.com